Incidents are handled badly not because engineers are careless, but because nobody decided in advance who is called, what they check first, and who talks to customers. That decision is cheap to make beforehand and expensive to improvise.
No sales layer, no juniors. You meet the engineer before anything begins.
// What is included
// How it runs
Every alert lands somewhere with an owner and an escalation.
Severities, roles and communication set before the next incident.
Reviews that end in tracked actions, not just a write-up.
// Stack
// Related work
Client names under NDA. The numbers are not.
Production incidents down more than 50% across all 26 services
// Questions
// Also in Security & Compliance
A 20 minute call. You describe your setup, you get an honest read on whether this helps, and the top risks worth looking at first.